Fi999 Terms & Conditions — Know Your Rights & Responsibilities

1 General Terms & Applicability

Fi999 (hereinafter referred to as the "Platform") is an online gaming and entertainment service. These Terms and Conditions form a legally binding agreement between fi999 and its users. By accessing, registering, or using any service on the fi999 Platform, you automatically agree to these terms.

These Terms and Conditions are governed by the applicable laws of Bangladesh and other countries where fi999 operates. fi999 reserves the right to modify these terms at any time, and continued use of the Platform after any changes constitutes your acceptance of those changes.

• These Terms and Conditions apply to the website, mobile app, and all digital services provided by fi999.
• Any disputes related to fi999 will be resolved in accordance with these Terms and Conditions.
• Fi999 reserves the right to partially or fully suspend its services at any time in order to maintain service quality.

2 Account Registration & Eligibility

To create an account on fi999, you must provide accurate and complete information. Registering with false, incomplete, or misleading information is strictly prohibited. In such cases, fi999 reserves the right to suspend or terminate the account at any time.

Each person may only create one account. Creating multiple accounts or using someone else's account is strictly prohibited and may result in all accounts being closed and any accumulated balance being forfeited.

• The name, mobile number, and payment details you provide at registration must be your own.
• During KYC (Know Your Customer) verification, fi999 may request a copy of your national ID card or passport.
• You are solely responsible for keeping your account password and login credentials secure.
• If you notice any suspicious activity on your account, contact fi999 Support immediately.

3 Age Restrictions & Eligibility

All fi999 services are available to individuals aged 18 and above only. Use of the Platform by minors is strictly prohibited. If there is any suspicion that a minor has created an account, fi999 will immediately investigate and close that account if necessary.

Fi999 may request documents to verify your age during registration. Providing false age information is a serious violation and may result in account termination and balance forfeiture.

4 Deposit, Withdrawal & Payment Terms

Fi999 supports deposits and withdrawals via Bangladesh's leading mobile payment services — bKash, Nagad, and Rocket. Payment processing times may vary depending on market conditions.

For withdrawals, the name on your account must match the name on your payment account. Withdrawal requests with mismatched names will be rejected and may require additional verification.

• Minimum deposit and withdrawal amounts may change over time — check the platform for the latest information.
• Withdrawals are typically processed within 15 minutes to 24 hours.
• In the case of any suspicious transaction, fi999 may place the withdrawal on hold pending verification.
• Fi999 is not directly liable for any delays caused by payment gateways.
• Fi999 reserves the right to report suspected money laundering or illegal financial activity to the relevant authorities.

5 Bonus & Promotion Terms

All bonus and promotional offers on fi999 are subject to specific terms and conditions. Accepting a bonus means you agree to the associated terms. If wagering requirements are not met, the bonus and any winnings derived from it may be forfeited.

The welcome bonus is available to new members only and can be claimed once per account. Any attempt to claim the welcome bonus through multiple accounts or from the same device or IP address will result in all accounts being closed.

• Each bonus has its own wagering requirement that must be met before a withdrawal can be made.
• Bonuses can only be used on designated games — not all games may be eligible.
• Fi999 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• For cashback bonuses, only a set percentage of net losses is returned.
• For referral bonuses, the referred person must be an active user of the platform.

6 Prohibited Activities

The following activities are strictly prohibited on the fi999 Platform. Violating these prohibitions will result in immediate account closure, and your entire balance may be forfeited.

• Creating or operating multiple accounts.
• Placing bets artificially to exploit bonuses (Bonus Abuse).
• Playing using software bots, automation tools, or any third-party software.
• Attempting to breach the platform's security systems or engaging in hacking.
• Colluding with other users to manipulate the gaming system.
• Using the platform for money laundering or any other illegal financial activity.
• Harassing other users or engaging in inappropriate behavior.
• Using fi999's trademarks, logos, or intellectual property without prior authorization.

7 Account Suspension & Termination

Fi999 reserves the right to investigate, suspend, or permanently close any account at any time and for any reason — particularly in cases of rule violations, fraud, or suspicious activity.

To voluntarily close your account, contact the fi999 support team. You will have the opportunity to withdraw any remaining balance before closure; however, any active bonus that has not met its wagering requirement will be forfeited.

8 Responsible Gaming Policy

Fi999 takes responsible gaming very seriously. Gaming is entertainment — not a source of income. We want every player to enjoy gaming in good health and high spirits.

• You can set your own daily, weekly, or monthly deposit limits.
• You can activate a cooling-off period for a temporary break.
• You can use the self-exclusion option for a long-term break.
• If you notice signs of gaming addiction, we strongly recommend seeking professional help.

For more information, please visit our Responsible Gaming View page.

9 Privacy & Data Protection

Fi999 treats the protection of your personal information as its highest priority. Any data we collect is used solely for service improvement, identity verification, and fulfilling legal obligations.

Fi999 never sells your personal information to third parties. However, we may be required to share data for legal reasons or in response to requests from regulatory authorities. For more details, please refer to our Privacy Policy Read.

10 Amendments to Terms & Their Effect

Fi999 reserves the right to change, amend, or update these Terms and Conditions at any time. Updates will be posted on the Platform, and registered users will be notified of significant changes via email or in-app notification.

Continued use of the platform after any changes are made will be considered your acceptance of the updated terms. We recommend visiting this page regularly.

• These Terms and Conditions were last updated in January 2026.
• If you have any questions or need clarification, please contact the fi999 Support Team.